Made to order, with confidence.
Please read the item descriptions carefully before placing your order. All products are made to order. Here is what to expect if something goes wrong.
Return & exchange policy
Orders once placed are non-refundable. All products are made to order and we do not exchange products.
Our shipments are carefully inspected before leaving our workshop. However, if your order is damaged during delivery or an incorrect order is delivered to you, please follow the steps below:
- ✦Report within 2 working days · We only replace a damaged or incorrect order if we are informed within 2 working days of receiving it. Write to us at hello@bricknpapers.com to request a replacement.
- ✦Credit note · If you do not wish for a replacement, Brick N Papers will issue a credit note for the cost of the damaged or incorrect order. The value of the subsequent order cannot be less than the value of the credit note; any excess must be paid by you.
We generally offer free pickup and delivery for returns and replacements of damaged or incorrect orders. If your area is not serviceable by us, we will inform you and assist with the process.
Warranty
We offer a limited 3-year warranty on our wallpapers from the date of order, covering manufacturing defects in materials or workmanship. This warranty applies when the product is used under normal conditions and for the purpose for which it was designed.
Our warranty does not cover:
- ✦Misuse, neglect, accidents, or abrasion
- ✦Damage from solvents, cleaning liquids, or unauthorised modification
- ✦Loss, damage, or cost resulting from the use or loss of our products
- ✦General fading and deterioration over time, including breakdown of colours and materials. This is not considered a manufacturing defect
For warranty claims or any concerns, write to us at hello@bricknpapers.com.
Return & exchange policy
Orders once placed are non-refundable. All products are made to order and we do not exchange products.
Our shipments are carefully inspected before leaving our workshop. However, if your order is damaged during delivery or an incorrect order is delivered to you, please follow the steps below:
- ✦Report within 2 working days · We only replace a damaged or incorrect order if we are informed within 2 working days of receiving it. Write to us at hello@bricknpapers.com to request a replacement.
- ✦Credit note · If you do not wish for a replacement, Brick N Papers will issue a credit note for the cost of the damaged or incorrect order. The value of the subsequent order cannot be less than the value of the credit note; any excess must be paid by you.
We generally offer free pickup and delivery for returns and replacements of damaged or incorrect orders. If your area is not serviceable by us, we will inform you and assist with the process.
Warranty
We offer a limited 3-year warranty on our wallpapers from the date of order, covering manufacturing defects in materials or workmanship. This warranty applies when the product is used under normal conditions and for the purpose for which it was designed.
Our warranty does not cover:
- ✦Misuse, neglect, accidents, or abrasion
- ✦Damage from solvents, cleaning liquids, or unauthorised modification
- ✦Loss, damage, or cost resulting from the use or loss of our products
- ✦General fading and deterioration over time, including breakdown of colours and materials. This is not considered a manufacturing defect
For warranty claims or any concerns, write to us at hello@bricknpapers.com.